May 26, 2010

My data are very complicated. I am not sure users will be able to use the data. Will NAHDAP staff provide user support?

ICPSR has three levels of user support. Our central email and telephone service uses help desk software to track and prioritize all user support inquires. Technical questions about data downloading and software issues are answered by tier 1 support staff. Questions about specific data files will be sent to NAHDAP staff who prepared the data for release to provide user support on data content and structure. The NAHDAP director and manager will provide more sophisticated, tier 3 support for complex technical questions. Depositors will not be expected to provide ongoing user support, but rather to provide all the documentation necessary for secondary data users to make sense of the original data collection. The ICPSR archival collection includes many very complex data systems that have been successfully analyzed by responsible researchers.